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Code of conduct for health care workers

The National Code of Conduct for Health Care Workers (Queensland) was introduced on 1 October 2015. It applies to all unregistered health practitioners providing health services in Queensland:

The new code sits alongside Speech Pathology Australia’s Code of Ethics as a complementary code to support protection of the public and ensure client safety. Our profession’s robust self-regulation mechanisms continue to set and monitor standards of high quality and ethical service. The new code sets minimum standards of conduct and practice for unregistered health care workers. These standards will be enforceable by law, and also provide an avenue for complaints from members of the public regarding a speech pathologist practising in Queensland to the Queensland Health Ombudsman.

The Office of the Health Ombudsman (OHO) is an independent statutory body responsible for receiving complaints about health service providers and health services in Queensland, providing a complaints handling, dispute resolution, conciliation and investigation services to Queenslanders. All information provided to the OHO is treated confidentially and reviewed fairly and impartially.

Effective communication between health practitioners and their patients can improve overall satisfaction and contribute towards better outcomes. Communication issues are a common area of health service complaints, so all health service providers including speech pathologists should be aware of how they communicate with their patients, and how patients are receiving the information being provided.

It is important for healthcare consumers to know where to go for advice or to make a complaint if they have concerns with the services they’ve received. Consumers may contact the Association, and/or the OHO. Health consumers are usually encouraged to try resolving any complaints directly with their provider, as this may be the quickest and easiest way to resolve concerns. All speech pathologists should have a process for managing complaints made by patients.

The OHO provides resources for all health practitioners to communicate with clients and manage complaints:

The OHO encourages you to display the fact sheets and posters in patient waiting rooms and other common areas to help inform your healthcare consumers of the service. For questions or copies of brochures please contact the OH) on 133 646 or through their website.



Updated National Acute Stroke Services Framework

The National Stroke Foundation has released the 2015 updated National Acute Stroke Services Framework following a comprehensive evidence review, expert clinical advice and extensive national consultation

The Framework provides recommendations regarding essential elements required in a high quality stroke service, including staffing and infrastructure. It can be used to plan, develop and improve stroke services to support delivery of best practice care across Australia as outlined by National Clinical Guidelines for Stroke Management and the new Acute Stroke Clinical Care Standard.

A number of key changes have been made to the Framework which was last updated in 2011. It now reflects the need for a systems wide approach to stroke care including pre-hospital, ED, specialist acute services and rehabilitation services. The updated Framework strengthens the links to the National Stroke Rehabilitation Services Framework, released in 2013.

Enquiries regarding the framework should be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , Advocacy Manager, National Stroke Foundation (telephone 03 9670 1000).


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